Question 1

What can I expect from the intake process?

Accepted Answer

You'll have a personalized, brief phone consultation with our practice manager, who calls you back within one business day. They'll gather information about what you're looking for, your insurance, and your availability — and anything else that matters to you. From there, you'll be matched with a provider based on availability and fit, and begin treatment.

Question 2

What kind of equipment do I need for appointments?

Accepted Answer

Shoreline CBT is a fully virtual practice. You'll need access to our patient portal through SimplePractice to join each appointment by video. A private room and headphones are helpful; nothing more is required.

Question 3

Can I do telehealth anywhere?

Accepted Answer

Privacy matters throughout every session, so we ask that you're in a confidential space with no interruptions. Your provider will confirm you're in a safe location — not a moving vehicle. You'll also need to be physically located in a state where your provider is licensed, which our practice manager will walk through with you during intake.

Question 4

What insurances do you accept?

Accepted Answer

Our providers are in network with BCBS, Optum, Aetna, Cigna, Curative, Medicare, Tufts/Harvard Pilgrim, Tricare, and Psypact. If we are not in network with your plan, we offer out-of-network billing and provide a superbill you can submit to your insurer for reimbursement. We can review those benefits with you during the intake process.

Question 5

What is Mentaya?

Accepted Answer

Mentaya helps you understand and use out-of-network benefits, and handles claims on your behalf. You can check your specific benefits through their portal, and we're glad to answer any questions that come up.

Question 6

Are you an emergency facility?

Accepted Answer

No. Shoreline CBT is an outpatient telehealth practice and is not an emergency facility. If you are in immediate need of services or are in danger, please call 911 or go to your nearest emergency room. In Rhode Island, you can also call 988 for the Suicide & Crisis Lifeline.

Answers, before you have to ask.

Call us — you'll reach our practice manager, not a phone tree.